How do I track my order? Back to top
After an order has been shipped, a shipped confirmation email is sent containing order details and a FedEx Tracking number. Your order can be tracked via FedEx.com using the given tracking number.
You can also track your order by the following steps:
- Click "My Account" at the top right of any page.
- Login using email and password.
- Click "Order History" to view all current and past orders.
Only orders that are in Shipped status will have a tracking number.
- Each order has a status: Pending, In Progress, Shipped, or Cancelled .
Click on the tracking number to check the status of your delivery.
- Tracking number links directly to the FedEx.com website.
Email Notification Back to top
Once you place an order with Store.madcatz.com, you will receive an email confirming that your order has been submitted. A second email will follow after the order has been shipped. This email will contain your order details as well as shipping details, including a FedEx tracking number.
Proccess Time Back to top
All in-stock orders are processed daily, Monday through Friday (excluding holidays) at 8am PST. Orders placed at Store.madcatz.com after 8am PST are processed the following business day. Any orders submitted on Friday are not processed until the following Monday.
Delivery Time Back to top
Delivery time is calculated by adding the processing time with the shipping method you have chosen.
Delivery Times (Business Days)
||3 to 5 days after processing*
2 days after processing*
||1 day after processing*
*Please allow one to two business days for processing.
Note: Store.madcatz.com does not ship or deliver orders on weekends. When calculating your delivery time, do not include weekend days or holidays.
Cancellations Back to top
Once an order has been processed, it can no longer be cancelled. Please refer to our Return Policy to learn how to return your product for a refund.
Orders that are still in "Pending" status may be cancelled in the "My Account" section.
Click here to learn more on how to cancel orders.